Empower your staff with the knowledge and skills needed to become compliant and confident in all situations where strict retail and consumer-protection laws are required to be adhered to. Provide product knowledge at the point of need, via tablets and smartphones.
In retail, if you have a workforce that is spread throughout the country, it can be difficult getting product knowledge out in a manner that is both time- and cost-effective. Thanks to product knowledge retail eLearning courses and online learning, this process can be dramatically shortened.
Immediate access to information about the product and its updates and features via your salespeople’s mobile phones, tablets or sales terminals creates a perfect sales pitch that can be delivered wherever your customer is.
Explore more about our Retail courses below or view all of our off the shelf elearning courses.
Teaching your staff about your product as well as possible upselling is an online training strategy that will allow the employees to be involved and engaged, and at the same time, it helps them remember key features and benefits of the product. It boosts on-the-job performance and the confidence of your sales team, enabling them to go further and significantly boost your sales and add to the bottom line.
When it comes to retail of age-restricted products, employers are required by law to provide proper training and keep its record for every single member of staff surrounding the sale and supply of alcohol, tobacco, energy drinks, and more challenge 25 items. The main objectives of the regulations are the prevention of crime and disorder, public safety, the prevention of public nuisance, and the protection of children from harm.
The consequence of non-compliance in this area can lead to fines, store closures and loss of jobs.
In specific areas of retail, like forecourt or supermarkets, knowledge of GSCOP is paramount in order to avoid potential pitfalls of monopoly-like behaviour. And when it comes to food-to-go, learning about food safety and best hygiene practices are not only required by law, but can prevent far more serious consequences.
Forecourt safety retail elearning courses provide employees with knowledge about health and safety on the forecourt, compliance rules and regulations and customer service at petrol stations. The health and safety training courses have been designed to teach fuel retail workers their responsibilities and highlight potential hazards within the workplace.
At Sponge, we have developed ready to go retail elearning courses, designed with learning science in mind, to boost competence and confidence among your retail staff in various areas of the business. Fully online and interactive, available 24/7 and on any device, all elearning modules come with assessments. A certificate can be downloaded upon successful completion of each course.
"We were hugely impressed by the proposition from Sponge. People lie at the very heart of our business and we want to ensure they have the very best training available to them at the tips of their fingers. Sponge was the obvious partner for us to pick."
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