Performance
support.
Performance support tools assist employees to handle situations or make a decision “in the flow of work”. Usually provided as short informative aids at a moment of need, they can cut the time needed to carry out tasks, minimise disruption and reduce the scope for mistakes.
Sponge delivers bespoke performance support development with a consultative approach. By working hard to understand your organisation’s processes, we identify opportunities to help at moments of need.
Empower self-serve support.
Employees gain increased ability to self-direct in a safe manner.
Reduce mistakes.
Checks at crucial process stages mean less risk for your organisation.
Aid decision making.
Short information aids and reminders help at moments of need.
Learn in the flow of work.
Tools can help employees to handle situations as they arise.
Support in the
flow of work
Bespoke performance support development often plays a key role in blended learning design and can be a cost-effective solution.
Examples of tools include checklists, pocket guides, digital reference tools, quick-reference instructions, wall posters, tools for system instructions, chatbots and apps.
Performance support tools play an important role in holistic learning design, complementing elearning and integration within an LMS ecosystem.
Want to learn more about performance support tools?
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