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Retail & consumer goods
Retail & consumer goods.
Years of experience in this sector have taught Sponge a thing or two about retail and consumer learning strategy. Whether your challenge is engaging millennials who make up a large portion of the retail workforce, reaching an international workforce in their native languages or non-desktop workers, or lowering the cost of hiring, our dedicated teams of learning consultants, designers and technology experts can meet your learning needs.
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We've been getting to know your sector for 20+ years
Take your customer service to new heights.
Our immersive learning solutions equip your team with the skills to deliver exceptional experiences across all touchpoints, from in-store to online.
- Role-playing scenarios for handling diverse customer interactions.
- Virtual reality simulations of high-pressure retail situations.
- Microlearning modules on omnichannel customer engagement strategies.
- Gamified training on upselling and cross-selling techniques.
- Interactive quizzes on brand voice and customer communication.
Transform your staff into product experts.
Our dynamic learning experiences ensure your team stays ahead of ever-changing product lines and features, boosting sales and customer satisfaction.
- Augmented reality product exploration modules.
- Interactive product comparison tools.
- Bite-sized video tutorials on new product launches.
- Gamified quizzes on product specifications and benefits.
- Personalised learning paths based on department and role.
Streamline your operations with intuitive systems training.
Our tailored programs ensure your team masters essential retail technologies, from POS systems to inventory management software.
- Hands-on simulations of real-world system operations.
- Step-by-step interactive guides for complex processes.
- Adaptive learning modules that adjust to individual progress.
- Virtual help desk for immediate problem-solving support.
- Microlearning refreshers on system updates and new features.
Navigate retail regulations with confidence.
Our engaging compliance training ensures your team understands and adheres to industry standards and ethical practices.
- Scenario-based learning on data privacy and consumer protection laws.
- Interactive modules on ethical selling practices.
- Gamified quizzes on food safety and labelling regulations.
- Role-playing exercises on handling ethical dilemmas.
- Adaptive assessments to ensure comprehensive understanding.
Empower your team with crucial interpersonal skills.
Learning to enhance communication, problem-solving, and teamwork, creating a more effective and harmonious retail environment.
- Virtual reality conflict resolution scenarios.
- Interactive storytelling modules on emotional intelligence.
- Team-based challenges promoting collaborative problem-solving.
- Microlearning units on active listening and empathy.
- Personalised coaching simulations for leadership development.
Prioritise your team's wellbeing with impactful health and safety training.
Our engaging programs ensure a safe work environment for both staff and customers.
- Virtual walkthroughs of proper store safety procedures.
- Interactive modules on ergonomics for retail environments.
- Gamified quizzes on emergency protocols and first aid.
- Augmented reality simulations of potential workplace hazards.
- Microlearning refreshers on updated safety guidelines.
Help new hires feel like part of the team.
Reduce turnover and set the foundation for long-term success in the fast-paced retail world.
- Interactive welcome modules introducing company culture and values.
- Virtual store tours and role-specific task simulations.
- Gamified assessments of essential retail skills and knowledge.
- Personalised learning paths based on previous experience.
- Social learning features to connect new hires with mentors.
Lead the way in responsible retailing.
Implement cutting-edge ESG learning to empower your team to apply and communicate sustainable practices, enhancing your brand's reputation and impact.
- Interactive modules on sustainable sourcing and supply chain management.
- Virtual reality experiences showcasing eco-friendly store designs.
- Gamified challenges on reducing waste and energy consumption.
- Microlearning units on communicating sustainability efforts to customers.
- Collaborative exercises on developing local community initiatives.
Customer experience
Take your customer service to new heights.
Our immersive learning solutions equip your team with the skills to deliver exceptional experiences across all touchpoints, from in-store to online.
- Role-playing scenarios for handling diverse customer interactions.
- Virtual reality simulations of high-pressure retail situations.
- Microlearning modules on omnichannel customer engagement strategies.
- Gamified training on upselling and cross-selling techniques.
- Interactive quizzes on brand voice and customer communication.
Bespoke eLearning
Put your brand at the heart of every experience with bespoke eLearning where your brand is brought to life.
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Learning campaigns
Create integrated, authentic campaigns that attract and inspire your audiences, rather than policing them.
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Non-desktop solutions
Bespoke mobile learning, apps, and Augmented Reality for mobile can be powerful ways to engage dispersed audiences.
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Corporate academies
Build integrated, branded, and multi-touchpoint solutions for developing skills and connecting people.
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Blended learning
Sponge can deliver programs that combine online and face-to-face learning for higher impact.
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Multi-lingual learning
If you're speaking to global audiences, Sponge can translate and adapt bespoke content into more than 40 languages.
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Learning strategy services.
From global learning strategy, to experience definition and design, meet your strategic partner.
Bespoke learning experiences.
Custom programs, academies, corporate universities, digital learning campaigns and more.
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