Atlassian put brand first in customer education - here's what you can learn.

The brand disconnect is hiding in plain sight.

Too often, customer education exists in a strange parallel universe. Companies invest millions in brand identity, voice, and experience... only to hand users off to generic training modules that feel nothing like the product they just fell in love with.

You’ve crafted every pixel of your product experience. You’ve refined your brand voice across every marketing touchpoint. But when customers need to learn something? They’re suddenly in a completely different world – one that feels more like school than your brand.

This disconnect isn’t just a missed opportunity. It’s actively working against you.

Why brand aligned customer education matters more than ever.

When learning feels disconnected from your brand it creates cognitive friction. Users have to mentally switch contexts and lose that emotional connection you’ve worked so hard to build. And in today’s attention economy, that’s a luxury no one can afford.

But when education embodies your brand at every touchpoint? That’s when the magic happens. Learning becomes an extension of the product experience, and every module reinforces why the customer chose you in the first place.

Atlassian Learning: From university to brand experience.

Atlassian recognised this opportunity and decided to completely reimagine their approach. What if learning could feel as inherently ‘Atlassian’ as using Jira or Trello?

Working with Sponge, they transformed Atlassian University into Atlassian Learning. This shift was not just cosmetic – it was philosophical. It represented a fundamental reimagining of how customer education at Atlassian connects to their brand promise of helping teams “get s##t done.”

Building customer education that lives and breathes your brand.

Here's how Atlassian wove their brand DNA into every learning moment:

Visual identity that tells a story.

Every learning touchpoint now reflects Atlassian's distinctive visual language. Users are immersed in the same vibrant, energetic world they experience in the products.

A voice that feels like home.

Gone are the formal, academic tones. Instead, learning speaks the same language as Atlassian's products: clear, friendly, and focused on getting things done. No corporate jargon. Just straight talk that respects busy professionals.

Experiences that embody values.

Atlassian's commitment to helping high-performing teams goes deeper than a tagline - it shapes how learning is structured. The learning works with the customer, with bite-sized modules and clear practical applications. Every design decision reinforces what the brand stands for.

Seamless brand journey.

From first touchpoint to advanced certification, users experience consistent brand reinforcement. They're not leaving the Atlassian world to learn—they're diving deeper into it.

Helping busy people stay inspired.

When education feels genuinely connected to your brand, something profound happens. Users don't just learn features—they deepen their relationship with the brand itself.

This is exactly what Atlassian discovered. Their reimagined ecosystem delivers education right where busy professionals need it, helping them achieve more within the products they use every day. But the really crucial bit? It's not just about efficiency—it's about possibility. And possibility feels more achievable when it's presented in a voice and experience your customers trust.

From functional users to brand advocates.

Picture that moment when a project manager discovers they can automate hours of work in Jira, delivered in the same energetic, "let's do this" spirit they've come to expect from Atlassian. Or when a team leader uncovers transformative Confluence features while feeling supported by a brand that genuinely understands their challenges.

For Atlassian users, these moments of discovery hit differently when they're wrapped in familiar brand experiences. Users aren't stepping outside their workflow to learn; they're diving deeper into the Atlassian ecosystem that consistently delivers value. In a world of infinite choice, this emotional connection matters as much as functional competence.

That's how functional users become genuine advocates: through sustained inspiration that feels authentic to the brand they've chosen. When customer education is done right, as Atlassian has show, you help your users move beyond questions around "how" and start exploring the really good stuff like "why" and "what's possible."

The measurable impact of great customer education.

The impact of this approach goes beyond anecdotes. Forrester's 2024 report reveals what happens when companies stop treating education as an afterthought:

• 372% ROI on education programmes.

• 38.3% increase in product adoption.

• 35% increase in customer lifetime value.

When learning reinforces brand connection, it drives loyalty at scale.

Making customer education your competitive edge.

The Atlassian example demonstrates that customer education doesn’t have to feel like homework. When learning experiences authentically embody your brand, they become powerful drivers of connection, adoption, and advocacy.

In a world where attention is scarce and competition is fierce, brand-aligned education is a strategic imperative. It’s the difference between users who know how to use your product and advocates who couldn’t imagine working without it.

The companies seeing extraordinary results treat customer education as what it truly is: one of the most powerful opportunities to deepen customer relationships at scale.

Want to learn more? Explore our resources on customer education and brand-aligned learning.